Of course the pins are amazing quality, we already know that. But the customer service? "Mwah" chef's kiss. I had previously bought a bunch of pins and so when I bought this blind bag I asked if there was any way to guarantee new unique pins I didn't have. I wasn't expecting much because that wasn't anywhere close to necissary and I would have been satisfied with a few duplicates. But they delivered and with a nice little personalized note on the receipt. Thank you so muck