FAQ

WHERE IS MY PACKAGE?

 

Our orders ship in the morning on Monday and Friday every week. If you enter your email at checkout you will receive an order confirmation that includes a tracking link. This link will usually become active the day after the orders have shipped.

US/INTL orders: We use a mail forwarding service that delivers packages from our office in Toronto across the border to the United States. These orders will ship through USPS.

Canadian orders ship through Canada Post.

Still waiting? Contact us and we’ll look into it. For more info see our Shipping/Returns section.

 

I GOT TRACKING FOR MY BLANKET ORDER ALMOST IMMEDIATELY BUT WHEN IT ARRIVED IT WAS JUST A LITTLE PIN, R U INSANE MATE?

This is a bonus item, enjoy! You will get a separate tracking email for your blanket once it has been produced. Blankets usually take 7-10 days to ship out from the time of your order. Your blanket tracking will be sent out once your blanket ships. 

I GOT MY BLANKET BUT NOT THE REST OF MY ORDER (OR I GOT THE REST OF MY ORDER NOT MY BLANKET), WHY ARE YOU SUCH DUMMIES?

 

First of all, how dare you...secondly, blankets are made to order and ship separate from all other items in our shop. If you ordered a blanket and anything else, you will get 2 packages in the mail.

HOW DO I IRON ON A PATCH?

First off, we strongly suggestion sewing on your patches to make sure that they stay in place. The iron on backing is good for keeping the patch in place while you sew.

Many of our patches have an iron on backing but some do not. Make sure to check the description to be sure.

Here’s our preferred method to make sure that your patches stay put:

1: First off you will want to check the tag of your garment to make sure that the fabric you’re trying to use is iron safe. No tag? Generally denim and cotton will work best. Polyester, silk and other lighter fabrics may burn or discolor so iron at your own risk.

2: Lay the garment on a flat, heat resistant surface. An ironing board will be your best bet but if you don’t have one around you can double up a towel on a hard flat surface, just try not to burn the place down.

3: Plug in the iron and let it heat to the highest temperature your fabric can safely handle (180–220 °C for cotton). Make sure to turn off the Steam feature and that you don’t have any water inside of the iron.

4: Position your patch wherever you want it to stay.

5: Place a thin cloth over the patch. Hold the iron on top of the patch for 15 seconds, pressing down firmly.

6: Remove the iron and the cloth, allow the patch to cool and then check that the patch is securely in place. If you can still lift the edge, repeat the last step for another ten seconds.

Once your patch is stuck in place we strongly recommend sewing the edges to make sure that you're stuck with us forever.

F O R E V E R.

HOW DO I SEW ON A PATCH?

Take a needle and thread and get to work! Generally we like to pick a thread that closely matches the edge or border of the patch, but a contrasting color can look nice too, it's up to you. Pick a sturdier thread that will not break when you pull on it. Tie a knot in one end of the thread that is big enough to not pass through the weave of the fabric you are sewing onto. Thread the needle with your thread and starting from the inside of your garment, push the needle through first the garment and then the edge of the patch. Here you can empty any number of stitching styles to fix your patch, it is at your discretion.

If all of this seems like entirely too much, take your patch and garment to any local tailor in your town and they will be able to make short work of the whole thing for a nominal fee.

DO YOU MAKE CUSTOM PATCHES/PINS/SHIRTS/BLANKETS?

No, sorry.

WILL YOU DO A COLLABORATION WITH ME?

Thank you but we like to curate our collaborations. If we like what you’re doing we’ll get in touch!